Welcome to Haddonhall Residents TMO

Emergencies

• Emergency Repairs

  All emergency repairs must be reported by phone on 020 7620 3001.

  If you cannot get through, or the emergency is outside office hours (for example flooding, burst pipes, or unsafe electrics), call the repair contractor on 020 3533 1541.

  Non-emergencies should be reported during office hours.

  Call 020 7620 3001
  

• Gas Emergency

  If you smell gas or suspect a carbon monoxide leak, call the National Grid emergency line on 0800 111 999 immediately.

  If you have lost your gas supply, contact your individual gas supplier.

  National Grid 0800 111 999
  

• Electricity

  If you are experiencing a power cut in your area, call UK Power Networks 0800 316 3105.

  If you have lost your electricity supply, you should contact your individual supplier to determine if the issue is with your meter or account.

  UK Power Networks 0800 316 3105
  

• Leak/ Water

  No heating or hot water? Call the council on 020 7525 2600 or 0800 952 4444.

  If you have no drinking water in your area, call Thames Water 0800 714 614.

  Southwark 0800 952 4444
  

• Police/ Anti-Social Behaviour (ASB)

  Call 101 to report a non-emergency incident.

  You can also report non-emergency incidents online: https://www.met.police.uk/contact-us

  You can also call Southwark’s Noise & Nuisance Team on 020 7525 5777 for all anti-social behaviour.

  Call 999 in case of emergency
  

• Parking Violations/Information

  Report parking violations or find parking information via the Southwark Council website.

  Parking
  

• Waste Disposal

  Bulky Waste:

  Large items need to be collected separately by Southwark Council and should not go into the general waste bins on the estate. You can book a collection with Southwark Council on the following website:

  Book Bulky Waste Collection

  Missed Collection:

  If you notice that any of the bins on our estate have not been emptied, we kindly ask you to report this to Southwark Council via the link below. This will ensure the quickest resolution of this issue.

  Report Missing Bin Collection
  

• Pest Control

  Report pests or urban foxes via the Southwark Council website for advice and treatment options.

  Pest Control
  

• Contents Insurance

  It’s easy to think it won’t happen to you, but unexpected events such as theft, fire, flooding, or even a leaking washing machine can cause costly damage. Home contents insurance can help protect your belongings.

  Thistle Tenant Risks, working with Royal & Sun Alliance Insurance plc, offers an affordable home contents insurance policy specially designed for Southwark tenants and leaseholders.

  To apply, complete the application form using the link, ensuring all questions are answered and the declaration is signed. Return it to:

  Crystal Insurance Scheme

  Freepost RTEH-ZGA-KLGY

  Oakwood Grove Park Industrial Estate

  Waltham Road, White Waltham

  Maidenhead SL6 3LW

  If you have any questions, contact the Crystal Insurance Scheme on 0345 450 7286.

  

  Tenants and Leaseholders Content Insurance

• Homeowner Information

  To find information relevant to leaseholders such as service charges, please use the Southwark Council website linked below.

  Homeowner Information